At a glance
Golden Threads respects your privacy. This policy explains what personal information we collect through this website, why we use it, and the choices available to you.
Information we collect
When you contact us, we may collect your name, email address, phone number, the type of support you are looking for, and anything you choose to include in your message. We also receive basic technical information needed to operate and secure the website.
How we use it
We use your information to respond to enquiries, arrange an introductory conversation, provide requested services, and maintain the security and performance of this website. We do not sell your information or use it for unrelated marketing.
Contact form and email
Messages submitted through our contact form are sent to our counselling practice using our email delivery provider, Resend. We only share the information needed to deliver your message and reply to you. Please avoid including highly sensitive clinical details in the initial form.
How long we keep information
We keep enquiry information only for as long as reasonably necessary to respond, provide services, meet professional responsibilities, or comply with legal requirements. You can ask us to delete information that we no longer need to retain.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to our use of your personal information. To ask a question or make a request, email hello@goldenthreads.care.
Changes to this policy
We may update this policy when our services, technology, or legal obligations change. The date at the top of this page shows when it was last revised.